Define the calculation basis
Before calculating commissions, document whether they use a fixed amount, a percentage, or another agreed rule. Specify which amount the calculation is based on, when a booking qualifies, and how cancellations or refunds affect the result. Avoid changing the rules for transactions already in progress without approval and a record of the change.
Use bookings as the source
Link each commission to the correct agent and booking. This allows the team to trace the package, transaction amount, trip status, and payment behind the calculation. If a commission is only earned once certain conditions are met, show it as pending rather than recording it as payable.
Record adjustments separately
Input errors and transaction changes can happen. Create an adjustment with the reason, amount, time, and user who made the change; do not erase the original figure without a record. Reviewers should be able to reconstruct how the final amount was calculated.
Reconcile before payment
Before paying commissions, compare the list with bookings that meet the rules and transactions that have been verified. Mark the payment period and reference to prevent duplicate payments. Give agents enough detail to review their commissions without disclosing unrelated customer or agent information.